Terms & Conditions

 

  1. Introduction

These Terms and Conditions govern all services offered by Inhloso Defined (Pty) Ltd (“Inhloso Defined”, “we”, “us”, “our”), including business management consulting, programme/project management, mentoring, coaching, and all community-related activities. By accessing our services, website, payment platforms, or community spaces, you agree to be bound by these Terms.

  1. Scope of Services

Inhloso Defined provides professional services including business consulting, operating model and process advisory, programme and project management, mentoring and coaching services, and participation in community-based activities. Community activities may include contributing to wellbeing causes, volunteering initiatives, sharing reflections or resources, and participation in digital community platforms such as WhatsApp groups.

  1. Coaching Disclaimer

Coaching is a professional partnership designed to support personal, professional or business development. Coaching is not therapy, counselling, mental health care, medical treatment or legal advice.
Clients remain solely responsible for their decisions, actions, wellbeing and outcomes.
Inhloso Defined accepts no liability for decisions or actions taken as a result of coaching or mentoring engagements.

  1. Not Professional Advice

Consulting, mentoring and coaching services do not constitute legal, financial, psychological or medical advice. Clients must seek independent professional guidance where required.

  1. No Liability for Community Participation

Community activities such as volunteering, wellbeing contributions, sharing insights, or joining a WhatsApp group are voluntary and undertaken at your own risk. Inhloso Defined accepts no responsibility for:

  • personal injury, loss or damage arising from volunteering activities
  • any personal or sensitive information shared voluntarily by community members
  • any comments, posts or interactions made by community members

Inhloso Defined does not guarantee the accuracy, safety or appropriateness of content shared within the community.

  1. Client Responsibility

All clients agree to:

  • participate honestly and respectfully
  • ensure they are fit and able to engage in coaching or community activities
  • seek independent professional help where needed
  • maintain confidentiality where required
  • use judgement when sharing personal information
  1. Confidentiality & Non-Disclosure

Inhloso Defined respects confidentiality and complies with the Protection of Personal Information Act (POPIA).
We will not disclose client information unless:

  • required by law or court order
  • there is reasonable belief of risk of harm or illegal activity
  • the client provides written consent

Clients agree not to disclose any confidential information shared by Inhloso Defined or other community members.

  1. POPIA Compliance

By engaging with our services or platforms, clients consent to:

  • the collection and processing of personal information for service delivery
  • secure storage of records in physical or digital form
  • communication via email, phone, WhatsApp or other agreed platforms
    Inhloso Defined will take reasonable measures to secure all personal information.
  1. Payment Terms

All payments are processed securely via approved payment gateways such as Paystack or other methods communicated by Inhloso Defined.
Payment is required before or on the date of service, unless otherwise agreed in writing.

  1. Cancellation and Refund Policy

Cancellations must be made at least 24 hours before the scheduled session or meeting.
Cancellations made within 24 hours, or “no-shows”, are non-refundable.
Payments are non-refundable under all circumstances; however, sessions may be postponed if cancellation is made within the required notice period.
Postponements must be used within the period agreed in writing; unused sessions will expire.

  1. No Guarantee of Results

Inhloso Defined does not guarantee any business, financial, personal or professional outcomes.
Success depends on the client’s own effort, commitment and application.

  1. Limitation of Liability

To the fullest extent permitted by South African law:

  • Inhloso Defined is not liable for any direct, indirect, incidental or consequential damages
  • Our total liability will not exceed the amount paid by the client for the specific service in question
  • We are not responsible for losses arising from community participation, coaching decisions, business decisions, or reliance on shared materials

Clients acknowledge that they engage in all services and community activities at their own risk.

  1. Third-Party Platforms

Where services rely on third-party platforms (such as Paystack, WhatsApp, Zoom, Google Meet or others), Inhloso Defined is not responsible for outages, security issues or data breaches arising from those platforms.

  1. Intellectual Property

All materials, templates, methods, content, coaching tools, frameworks and documents provided by Inhloso Defined remain our intellectual property and may not be copied, shared, published or redistributed without written consent.

  1. Termination of Services

Either party may terminate services with written notice, subject to the cancellation and refund policy.
Inhloso Defined reserves the right to withdraw any participant from its community spaces where behaviour is inappropriate, unsafe, disrespectful or in breach of these Terms.

  1. Dispute Resolution

If a dispute arises, the parties will attempt to resolve the matter through good-faith negotiation or mediation before considering legal action.
Any legal claim must be brought in the Republic of South Africa.

  1. Changes to Terms

Inhloso Defined may update these Terms at any time. Continued use of services after changes constitutes acceptance of updated Terms.

  1. Acceptance of Terms

By engaging in any service, making a booking, making a payment, joining a community platform, or accessing content, you confirm that you have read, understood and agree to these Terms and Conditions.